I'm currently in Borst's office in Sitterson (3am!) working on the new project ...

I've been working on the support ticket system, and for some reason I'm getting a nice warm feeling inside. It could be indigestion from the all-you-can-eat-shrimp at Red Lobster, but I think it's actually a feeling that I will be helping people out.

One of the things Tabulas lacks is a real support system; the documentation is weak and there's almost no community to help you out. So all correspondence is basically done via the Tabulas journal.

I'm building a solid support ticket system in the new system from the start, although I probably won't need it. It will allow multiple users (anyone I appoint) to respond to tickets and such ... should be a nice flexible system.

I'm also going to actually learn PayPayl's authentication API so I can automate billing; I'll also build in an account management system so granting "gift certificates" will be easy and stuff.

I'm getting more and more excited as I work on this site ... WHEEEEEE.

(P.S. I added RSS support for the new site; I'm thinking of also implementing ATOM, but that might be a bit far-fetched with what I'm trying to accomplish ... I might save ATOM for the full-fledged syndication formats since the new site will have a "short" syndication format and a "long" syndication format; "short" will be for people who want to quickly grab data from one's account, while the "long" syndication format will be used to sync an off-site account with an on-site account.
Posted by roy on February 8, 2004 at 12:44 AM in Ramblings | 1 Comments

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MacDaddyTatsu (guest)

Comment posted on February 10th, 2004 at 01:29 PM
God I hate you...

I worked in intellegence for a few years and I have to say that your "new project" shit is making me want to crack out the parabolic laser mic and rwv goggles, fly to Chapel Hill and do me some spooking...