I'm currently in Borst's office in Sitterson (3am!) working on the new project ...

I've been working on the support ticket system, and for some reason I'm getting a nice warm feeling inside. It could be indigestion from the all-you-can-eat-shrimp at Red Lobster, but I think it's actually a feeling that I will be helping people out.

One of the things Tabulas lacks is a real support system; the documentation is weak and there's almost no community to help you out. So all correspondence is basically done via the Tabulas journal.

I'm building a solid support ticket system in the new system from the start, although I probably won't need it. It will allow multiple users (anyone I appoint) to respond to tickets and such ... should be a nice flexible system.

I'm also going to actually learn PayPayl's authentication API so I can automate billing; I'll also build in an account management system so granting "gift certificates" will be easy and stuff.

I'm getting more and more excited as I work on this site ... WHEEEEEE.

(P.S. I added RSS support for the new site; I'm thinking of also implementing ATOM, but that might be a bit far-fetched with what I'm trying to accomplish ... I might save ATOM for the full-fledged syndication formats since the new site will have a "short" syndication format and a "long" syndication format; "short" will be for people who want to quickly grab data from one's account, while the "long" syndication format will be used to sync an off-site account with an on-site account.