Well, I've always been a loyal fan of OmahaSteaks.com. Everytime they call, I answer and I buy. But today just pissed me off.

It all started when my mom decided to buy some steaks from there at my behest for my birthday. She made the order mid-November ... and it didn't get to our house until yesterday. Do not tell me it takes 3 weeks to wrap steak up in a box, fill it with dry ice, and send it out. Strike one.

Now, she loves the seasoning that they sell ... so she decided to order three packets of seasoning. Strike two occurs when the bright minds in Nebraska think, "HEY THERE'S A BIG BOX FILLED WITH STEAK. LET'S JUST THROW THE SEASON NEXT TO IT!!!!!!" And of course, UPS, being the gentle package caretakers they are, gently handed the package so that none of the packets of seasoning busted.... NOT.

So my mom asks me to call them up and get them to send more two packets of seasoning. What are we going to do with all this steak and no seasoning? I call their toll-free line and get a lady no the line pretty quickly.

And that's where it starts. The conversation goes something like this:

ME: Hi, I received an order the other day. Due to negligent packing, two of your seasoning bottles busted. I'd like replacements sent so I can properly season my steak.

HER: Sir, I cannot send you two bottles of seasoning.

ME: (Thinking, well, duh...) So do you need proof of some sort? I can send you whatever.

HER: (Irritated) No, I don't need proof.

HER: Sir, we cannot replace the steak seasonings. Because (listen to this) we do not have packaging small enough to send two packets of seasoning, we cannot replace your seasoning. We can, however, give you credit for two packages of seasoning that you can use on your next order.

ME: (incredulously) So you're telling me that in order to get the two orders of seasoning, I need to order MORE food in order to get my seasoning which was busted because YOU improperly packaged it?

(here's where it gets funny)

HER: SIR, could you please let me finish? (Seriously, this is verbatim. It's like she's watched too much CNN). Could you stop interrupting me? COULD YOU PLEASE STOP INTERRUPTING ME?

Obviously she's had a long day. Or she has penis envy. Or she hates her life working the phone lines for a steak company. I decide that there's no need being an asshole customer so I shut up. I'm still amazed at the gall of this lady. She goes on to repeat what she has said verbatim to me. OK, thanks for repeating what you said!

But she then says, "OK sir, what I can do is refund your Mastercard for the amount that you paid on the two bottles of seasoning, then I can send you a gift certificate for $15 for your next order (yeah, bitch, that's a bit different than your initial offer). I guess being a "nice" customer was advantageous here.

But still. My love in OmahaSteaks.com has been shattered. I will no longer order from there. What kind of company cannot ship it's smallest items out by itself? And what kind of company has customer support reps that are rude when they pick up the phones to start with?

Bitch at OmahaSteaks, I'm sorry you had a bad day. But there's no reason to be snippy with me when I answer the phone. You should be happy I wasn't in a pissed mood cause I would of been happy to rail on you for the next 5 minutes about the lunacy of the situation.

Posted by roy on December 3, 2004 at 06:45 PM in Ramblings | 3 Comments

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Comment posted on December 6th, 2004 at 09:30 AM
Dude, you should write them a nasty letter about that. While I understand she might have had a rough day, it is unprofessional for her to lash out like that.
Comment posted on December 3rd, 2004 at 09:32 PM
i guess this is a bad time to tell you about the holiday fanfare special they had..

<a href="http://shop15.omahasteaks.com/servlet/OnlineShopping?DSP=260&sssdmh=dm10.83043&AID=6080&SRC=RW4345">http://shop15.omahasteaks.com/servlet/OnlineShopping?DSP=260&sssdmh=dm10.83043&AID=6080&SRC=RW4345</a>

4 (5 oz.) Filet Mignons
4 (6 oz.) Top Sirloins
4 (4 oz.) Boneless Pork Chops
2 (4.5 oz.) Stuffed Sole with Scallops and Crab
4 (4 oz.) Gourmet Burgers
8 (3 oz.) Gourmet Franks
10 portions Potatoes au Gratin
Regular $217.00, Save $157.01. Today Only $59.99!!!!

hehe... and i have orders coming =P
Comment posted on December 3rd, 2004 at 08:20 PM
You bastard. I mean. . . send me some steaks.